I do not appreciate it when people try to overcharge me, simply because they think that they can. I also informed them of my intentions to make this public to motherboard related forums. In their response, they did close the dispute process, indicating that if I want to escalate this I need to speak to CID Customer Induced Damage or OOW Out Of Warranty departments and at the same time shipped the board back to me un-repaired closing the initial communication thread.
Needless to say, those two departments have nothing to do with my case. In my opinion a company that cares about its customers should try and make sure that their repair department is not trying to overcharge the customers e. But more important, a company that cares about its customers especially when they have paid thousands of dollars in its products , should try to accommodate for the inconvenience and the expenses that they cause to their customers.
So, as a customer, after paying thousands of dollars to buy ASUS motherboards, the only time that I needed their support, not only they didn't help but I also had to waste time and money on top, because of their mistakes. I wish to other ASUS customer better luck if they have problems with their motherboards. Zerk Titan Ambassador. Oct 6, 18, 86, 4, Calvin7 Titan. Feb 19, 11, 76, 3, If the motherboard was sold outside US there is a different procedure for warranty claims.
You may need to take the motherboard to the retailer you purchased it from. International Warranty and Support This Warranty applies in the country of purchase. Calvin7 :. Reactions: kenzy9. Zerk :. You must log in or register to reply here. Motherboards 3 Mar 3, Question my updating bios process has stopped. What am i supposed to do? Motherboards 8 Jan 10, I understand that you continue to experience the issue.
I really apologize for this inconvenience. I know that you're having issues with your motherboard and it got damaged too after we received it. At this point, I will be collaborating with AAA and our Fedex Claims processing in able to process a claim for your damaged unit.
Please allow us hours to complete this. I will definitely provide you an update within the time frame. I will also try to request for a zoom out picture of the damage, as you requested. Yeah, they did say it got damaged after they received it. Seems like they are going to process the claim for you and seeing how they mentioned Fedex, maybe they are going to claim shipping damage?
Safer than mailing and you will likely get better service. My only experience with ASUS was exceptional. I went in to RMA a laptop keyboard and they told me it was out of warranty but they replaced it anyway.
Did you use FedEx to ship it? If so that sounds about right, if not, I wonder if: 1. They shipped it from where you shipped it to, to another place, using FedEx? Members Current visitors New profile posts Search profile posts. Log in Register. Search titles only. Search Advanced search…. New posts. Search forums. Log in. Install the app. Contact us. Close Menu. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly. You should upgrade or use an alternative browser. Thread starter MacrossPlus Start date Oct 16, MacrossPlus n00b. Joined Nov 8, Messages One day while I was gaming, the system spontaneously rebooted and then gave an error message in the bios about the power connector and power to the motherboard. After payment of your final repair quotation has been confirmed, the technician will proceed with repairs to your product.
You will receive status updates for your RMA via email during the repair process. Repair status can also be checked using your RMA or Serial number on our website here. Step 1: Do you already have a RMA number? Step 3: If you would like to upgrade the return shipping method once your RMA is complete, please click here.
0コメント